I cannot sign in

What to do if you have trouble signing in to the mobile app, website portal, or admin portal.

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I did not receive my password reset email

Check the common reasons a password reset email may not arrive.

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I cannot change my name, photo, or birthday in my account

What to do if you cannot change your name, photo, or date of birth in your account.

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When one email address is shared by multiple accounts

What to do when one email address is shared by multiple accounts.

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When to create an account

Common information about creating and recovering accounts.

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What is account linking

What account linking is and when to use it.

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Getting started with the mobile app

Learn how to get started with the mobile app.

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How to install the mobile app

Install the mobile app as the first step.

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Unsubscribe from announcement and fixture reminders

How to unsubscribe from announcement and fixture reminders.

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Cannot see fixtures in the mobile app

Possible reasons why you cannot see fixtures in the mobile app.

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Cannot see teams in the mobile app

Possible reasons why you cannot see teams in the mobile app.

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Favourite teams in the mobile app

Learn why and how to add favourite teams to the mobile app.

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Cannot see results and rankings in the mobile app

Possible reasons why you cannot see results and rankings in the mobile app.

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Glossary

Common terms used in the software.

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