I cannot sign in

How to solve the problem when you encounter problems when signing in to the mobile app, website portal or admin portal.

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I cannot change my name, photo or birthday in my account

How to solve the problem when you cannot change your name, photo or birthday in your account.

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I did not receive my password reset email

Check the common reasons a password reset email may not arrive.

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One email address shared with multiple accounts

How to solve the problem when one email address is shared with multiple accounts.

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How to install the mobile app

Install the mobile app as the first step.

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Cannot see fixtures in the mobile app

Possible reasons why you cannot see fixtures in the mobile app.

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Cannot see teams in the mobile app

Possible reasons why you cannot see teams in the mobile app.

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Getting started with the mobile app

Learn how to get started with the mobile app.

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Favourite teams in the mobile app

Learn why and how to add favourite teams to the mobile app.

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When to create an account

Common information about account creation.

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Questions about account linking

What is account linking and when to use it.

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Cannot see results and rankings in the mobile app

Possible reasons why you cannot see results and rankings in the mobile app.

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