General Guides

I cannot change my name, photo or birthday in my account

Tutorials / General Guides / I cannot change my name, photo or birthday in my account

How to solve the problem when you cannot change your name, photo or birthday in your account.

Who this is for

This tutorial is for anyone who cannot change their name, photo or birthday in their account.

It is prohibited by the association

It is not a software bug but a policy issue. Associations may have policies that prevent users from changing their name, photo or birthday in their account.

How to solve the problem

Please contact your association and ask them to help to make the changes.

Exceptions

  • Some associations may allow to change the name, photo or birthday before the competition starts.
  • Some associations may allow to change the photo only, not the name or birthday.